Online Support
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- Home customers, click to begin online support!
Newsletters
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Help Desk
Computer Concepts of Iowa keeps professionals in-house to answer your computing and networking questions. Whether you need a simple description of a process, to some quick help navigating a tough situation, our professionals stand ready to assist you at the fraction of the cost of an onsite service call.
Onsite
If your problems are a step beyond what can be handled remotely or with help desk support, we'll send our specialists right to your business or home. While many things can be handled remotely, many cannot. The advantage to onsite support, is that our technician can diagnose and fix the problem right there where it's happening.
Drop-Off
In many cases, we may ask you to bring your computer equipment or peripherals into the office where we have more diagnostic facilities available for troubleshooting. It's also less expensive to leave your computer here than it is for an onsite call.
SLA (Service Level Agreements)
It's generally agreed that the best defense is a good offense. The same is true with your computers and networks. Computers are like any other machine in that they require regular maintenance to ensure optimum performance and head off major problems. Through our Service Level Agreements, we offer reduced pricing on the time needed for the maintenance and upkeep of your computers, hardware, software, drivers and Operating Systems. For businesses and high-end home users, the savings on downtime alone justify this basic Support.
